Privacy Policy
This Privacy Policy explains how Cape Nut Exports (Pty) Ltd collects, uses, stores and protects information when you use our website or contact us about our bulk and wholesale nut export services.
1. Introduction
Cape Nut Exports (Pty) Ltd respects your privacy and is committed to protecting personal information provided by visitors, customers, prospective customers, suppliers and business partners.
This Privacy Policy applies to information collected through our website, contact forms, quotation requests, email communications and other business communications associated with Cape Nut Exports.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We May Collect
When you contact us, request a quotation or communicate with our business, we may collect information necessary to respond to your inquiry and provide our services.
Information you provide
- Full name
- Company name
- Business email address
- Telephone or WhatsApp number
- Business address
- Country and destination market
- Shipping or destination port information
- Products and quantities requested
- Packaging and product specifications
- Information included in quotation requests
- Other information you voluntarily provide to us
Technical information
When you visit our website, certain technical information may automatically be collected, such as your IP address, browser type, device information, pages visited, referring website and general usage information.
3. How We Use Your Information
We may use the information we collect for legitimate business purposes, including:
- Responding to product and quotation inquiries
- Providing information about our wholesale nut products
- Preparing commercial quotations
- Communicating about orders and shipments
- Arranging export and delivery requirements
- Providing requested business documentation
- Managing customer and supplier relationships
- Improving our website and services
- Preventing fraud, misuse or unauthorized activity
- Meeting applicable legal and regulatory obligations
4. Information Submitted for Quotations
If you request a quotation for bulk nuts, we may use the information you provide to assess your requirements and prepare a commercial offer.
This may include your requested nut variety, grade, quantity, packaging, country of destination, destination port, preferred shipping method and other information necessary to prepare your quotation.
We use this information for legitimate business communication and do not sell customer inquiry information as a commercial mailing list.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to help operate the website, understand website usage, improve functionality and enhance the visitor experience.
Cookies may be used for essential website functionality, analytics, security and other legitimate website purposes.
Depending on your browser and applicable law, you may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
6. Third-Party Services
We may use selected third-party service providers to support website functionality, communications, analytics, security, hosting or business operations.
Where third-party services process personal information on our behalf, we expect those providers to handle information in accordance with applicable privacy and data protection requirements.
Third-party websites or services linked from our website may have their own privacy policies. We recommend reviewing their policies before submitting personal information to them.
7. When We May Share Information
We do not sell your personal information.
We may share relevant information with trusted service providers, professional advisers, logistics providers, shipping companies, customs-related service providers or other parties where reasonably necessary to provide requested business services or complete an international shipment.
Information may also be disclosed where required by law, regulation, court order or a lawful request from an authorized government authority.
8. International Data Transfers
Because we operate in the international wholesale and export market, information may need to be processed or transferred between different countries in connection with business communications, logistics, shipping and service providers.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with relevant data protection requirements.
9. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Visitors should therefore avoid sending highly sensitive information through unsecured communication channels.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including maintaining business records, handling customer inquiries, fulfilling contractual or legal obligations and resolving disputes.
Retention periods may vary depending on the nature of the information and applicable legal or business requirements.
11. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights relating to your personal information, including:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion where legally applicable
- Objecting to certain processing activities
- Requesting restriction of certain processing
- Withdrawing consent where processing is based on consent
- Requesting information about how your data is used
Requests will be considered in accordance with applicable privacy and data protection laws.
12. Marketing Communications
If we send marketing or promotional communications, you may request to stop receiving them at any time by contacting us or using an available unsubscribe option.
Transactional and service-related communications, such as quotation responses, order information and shipment updates, may still be sent when necessary to provide requested services.
13. Children's Privacy
Our website and B2B services are intended for businesses and general audiences and are not directed toward children. We do not knowingly collect personal information from children for commercial purposes.
14. External Links
Our website may contain links to external websites, services or resources. We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal requirements or data protection standards.
Any updated version will be published on this page with a revised effective date.
16. Contact Us About Privacy
If you have questions about this Privacy Policy, would like to request access to your information, or have a privacy-related concern, please contact Cape Nut Exports (Pty) Ltd.
Company: Cape Nut Exports (Pty) Ltd
Email: sales@capenutexports.com
Contact Us